An operator required their customers to be able to validate the status of their services.
Customer service testing
![](https://www.wearecortex.com/wp-content/uploads/2023/07/cortex-automation-12-1568x1045.jpg)
An operator required their customers to be able to validate the status of their services.
An operator was receiving an increasing number of complaints from Enterprise customers when setting live a new service.
A leading operator worked with CORTEX to develop a solution to help their first line agents diagnose customer issues.
Service Provisioning is both complex, and continuous. Network complexity, availability, human error, human speed, all cause poor performance and risk in delivery.
A Global Operator worked with CORTEX to develop hard cease and soft cease process automations.
A large Communication Service Provider (CSP) was experiencing a long MTTR (Mean Time To Resolve) and as a result continually breached its customer SLA
The current IT stack used within the circuit writing process required manual data input leading to inefficiencies.
Minimising unexpected downtime or systems availability for customer impacting Change Requests.