An operator was receiving an increasing number of complaints from Enterprise customers when setting live a new service.
Pre-Handover Testing
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An operator was receiving an increasing number of complaints from Enterprise customers when setting live a new service.
A major operator had a manual process for systems and buildings access. Creating access for new starters, as well as removing for leavers and adjusting for movers created significant complexity for IT and HR teams.
CORTEX transformed a CSPs provisioning process, reducing processing time from 10 days to 20 seconds
A Global Operator worked with CORTEX to develop hard cease and soft cease process automations.
The current IT stack used within the circuit writing process required manual data input leading to inefficiencies.
The customer wanted to maximise the quality of their international voice network services whilst minimising costs.