An operator was facing significant revenue interruptions owed to clunky and laborious debtor processes.
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An operator was facing significant revenue interruptions owed to clunky and laborious debtor processes.
An operator was receiving an increasing number of complaints from Enterprise customers when setting live a new service.
Customer billing relies on an extensive underlying infrastructure to monitor, record, maintain data and apply required contractual parameters for accurate billing.
Service Provisioning is both complex, and continuous. Network complexity, availability, human error, human speed, all cause poor performance and risk in delivery.
A Global Operator worked with CORTEX to develop hard cease and soft cease process automations.
The current IT stack used within the circuit writing process required manual data input leading to inefficiencies.
Voice Resource Management was a manually performed process, from order to allocation and further provision.
Customer billing relies on an extensive underlying infrastructure to monitor, record, maintain data and apply required contractual parameters for accurate billing.